FAQ's
1. What products does Rose Gold Miami sell?
At Rose Gold Miami, fashion is more than just clothing — it’s a way to express confidence, personality, and individuality.
2. Where do you ship from?
Orders are processed and shipped from our fulfillment facilities to customers across the United States.
3. How long does shipping take?
Orders are typically processed within 1–2 business days. After shipment, delivery usually takes 6–8 business days, depending on your location.
4. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
5. How can I track my order?
Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number to track your package through the shipping carrier.
6. What payment methods do you accept?
We accept secure payment methods including:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
All transactions are processed through secure payment gateways.
7. Can I cancel my order?
Yes, orders can be canceled within 24 hours of purchase if they have not yet been shipped. After shipment, the order must follow our return process.
8. What is your return policy?
We accept returns within 30 days of delivery. Returned products must be unused and in their original packaging.
9. How long does it take to receive a refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method.
10. What should I do if my order arrives damaged?
If your item arrives damaged or defective, please contact our support team within 48 hours of delivery with photos of the product and packaging so we can resolve the issue quickly.
11. Do your products come with instructions?
Yes, all applicable products include manufacturer instructions and safety guidelines to help you use them correctly and safely.
12. How can I contact customer support?
If you need assistance, you can reach our support team through the following channels:
Email: support@rosegoldmiami.com
Phone: +1 (850) 213-9311
Business Address:
Rose Gold Miami
1570 Washington Ave
Miami Beach, FL 33139
United States
Business Hours:
Monday to Friday: 9:00 AM to 6:00 PM (EST)